Last Updated: October 2026

At Soul Agenda Therapy, your privacy is important. This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit this website or contact me regarding counselling services.

Who I Am

Soul Agenda Therapy is committed to protecting your privacy and handling your personal information in a safe, secure, and transparent manner.

If you have any questions about this Privacy Policy or how your information is used, please contact:

Soul Agenda Therapy
Email: louis@soulagenda.co.uk

Information I Collect

I may collect and process the following information:

Information You Provide

When you contact me through this website, email, or telephone, you may provide:

• Your name

• Email address

• Telephone number

• Information about your enquiry

• Any other information you choose to share

Website Usage Information

This website may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on the website

• Referral sources

This information helps improve website functionality and user experience.

How Your Information Is Used

Your personal information is used to:

• Respond to enquiries

• Arrange consultations or appointments

• Provide counselling services

• Maintain administrative records

• Comply with legal and professional obligations

• Improve the website and services offered

Your information will only be used for the purposes for which it was collected.

Confidentiality

Confidentiality is central to the counselling relationship.

Information shared during counselling sessions is treated with care and respect. However, in rare circumstances, confidentiality may need to be broken where:

• There is a serious risk of harm to yourself or another person

• Disclosure is required by law

• There are safeguarding concerns involving a child or vulnerable adult

Where possible, any disclosure would be discussed with you first.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), personal information is processed on the following lawful bases:

• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests

Special category data relating to health and wellbeing is processed only where appropriate safeguards are in place.

Data Storage and Security

I take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Information may be stored securely in:

• Password-protected electronic systems

• Secure email accounts

• Locked storage where physical records are maintained

Information is retained only for as long as necessary to fulfil its purpose and meet professional or legal requirements.

Cookies

This website may use cookies to improve functionality and understand how visitors use the site.

Cookies are small text files stored on your device. You can modify your browser settings to refuse cookies if you prefer.

For further details, please refer to the website's Cookie Policy.

Third-Party Services

This website may contain links to external websites or use third-party services such as:

• Website hosting providers

• Analytics services

• Email providers

• Online booking systems

These third parties have their own privacy policies, and I am not responsible for their privacy practices.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict processing

• Object to processing

• Request transfer of your data

• Withdraw consent where consent is relied upon

Requests can be made by contacting me directly.

Making a Complaint

If you have concerns about how your personal information is handled, please contact me first so that I can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: https://www.ico.org.uk

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or the services offered. Any updates will be posted on this page.

At Soul Agenda Therapy, I am committed to creating a safe, respectful, and trustworthy environment, both within the therapeutic relationship and in the way your personal information is protected.